Frequently Asked Questions
General Information
Q: Is there a Concierge? What specific services are provided by the concierge?
A: Yes, we always have a concierge on duty. They assist in tour booking, special event bookings, transportation, amusement park booking, directions, and any other guest inquiries about the area.
Q: How far is the Hotel from Beach (Mountain)?
A: The Sheraton Delfina is located 3 blocks, only a ten minute walk, from the beach.
Q: What is the appropriate dress on property?
A: Casual
Q: Are there welcome amenities in the lobby for arriving guests?
A: On weekends we provide our guests with complimentary, cooling refreshment.
Q: What is the recommended currency?
A: US Dollars
Q: Do you have taxis available?
A: Yes
Arrival
Q: Is early check-in or late check-out possible?
A:Yes, based upon availability, fee may apply.
Q: How far is the hotel from the airport?
A: Los Angeles International Airport, LAX, is 8 miles away and about a 20 minute drive
Q: What other airport/hotel transportation options are available?
A: Taxis are available, usually a 20 minute drive for $40. Also SuperShuttle offers a shuttle to the hotel for $15 per person.
Q: May I pre-book, airport-to-hotel transportation?
A: Yes, through share-ride van or private limo.
Q: Is parking available at the hotel?
A: Yes, complementary self parking is available based on a availability, otherwise we offer valet parking.
Guest Accommodation
Q: What type of pillows are placed on each bed?
A: Feather pillows are placed on the beds, but foam pillows are available based on request.
Q: Does the rate include breakfast?
A: No
Q: Do the guestrooms have mini-bars?
A: No
Q: Are there welcome amenities in the guestrooms?
A: No
Food & Beverage
Q: What are the operating hours of the restaurant(s)?
A: Breakfast 6:30 am to 11:00am
Lunch 11:00 am to 5:00 pm
Dinner 5:00 pm to 10:00 pm
Q: What are the operating hours of the bar?
A: Lobby Lounge & Bar is open from 11am to midnight
Q: May guests make special requests for wine or other alcoholic beverages?
A: Yes, as long as enough notice is given and the guest is willing to purchase it.
Q: Is room service available?
A: Yes
Q: May special gifts be ordered in advance by either the guests or their friends?
A: Yes
Q: May guests make special requests for dietary restrictions?
A: Yes
Recreation & Entertainment
Q: How safe is the swimming (sking) at the beach (mountain)?
A: Safe, here is some information from the Visitor’s bureau about the beach: Santa Monica has 3.5 miles (5.6 km) of well-maintained California beach locations and enjoys on average 340 days of sunshine a year plus a nearly constant gentle ocean breeze. Cycling, movie shoots, beach volleyball games, and the finest of people-watching all happen here, and it's no wonder.
People love to gather at this California beach, partially because it is so pristine.Santa Monica Beach in particular is a natural asset that we take great care to preserve; the city of Santa Monica cleans and rakes the sand daily, and even offers a “trash valet” service on Fridays, weekends and holidays. Lifeguard stations are staffed during all daylight hours – though the lifeguard headquarters provides 24-hour assistance year-round.
Q: What is the water temperature of the pools?
A: It is a heated pool, on average 78 degree, varied based on outside weather.
Q: Can sports activities (ex: snorkeling) be pre-booked?
A: Yes, off property activities can be booked.
Q: Is there one or more “must see” local attractions?
A: Oh yes. Some of these attraction include: Santa Monica Pier, Third Street Promenade, Getty Museum, Getty Villa, Venice Beach, and many more.
Miscellaneous
Q: Is there high-speed Internet access?
A: Yes
Q: Is there cell phone coverage at the property?
A: Yes
Q: Is there a gift shop on property? When is it open? What does it sell?
A: Yes, connected to our grab-n-go section. It sells candy, sunscreen, lip balm, etc.
Q: What are the locks and additional security devices on the guestroom doors?
A: The door features the hotel key lock, a dead-bolt, and a swinging door bar guard.
Q: Is the water safe for drinking? Is bottled water served at the hotel?
A: Yes. And yes, we do serve bottled water.